Terms and Conditions

PetProject.HK - Terms & Conditions

Please Read These Terms Of Use Carefully Before Using This Site.

By using this site, you acknowledge your assent (agreement), without modification or limitation, to these Terms of Use (“TOU”). If you do not agree to all of these Terms of Use, you may not access, view, obtain goods or services from, or otherwise use the website PetProject.HK (“the Site”, “ATP Holdings Limited”, “we”, “our” or “us”).

This Site is made available by ATP Holdings Limited.  These Terms of Use apply to all visits to the Site both now and in the future. The term "User" refers to you as a "Visitor" to this Site.

The Site is an online marketplace where:

(1) ATP Holdings Limited lists or posts services or products for sale to potential buyers and

(2) Buyers buy such products and services.



All items on this Site are copyrighted by ATP Holdings Limited, its suppliers, vendors, agents, employees, officers, subsidiaries, members or affiliates. This copyright extends to text and graphics, the selection, arrangement and presentation of all materials, and the overall design of the site. You are prohibited from reproduction or republication of the Site content without prior written permission. This Site may also contain valuable trademarks, service marks, names, titles, logos, images, designs, copyrights and other proprietary materials owned, registered and used by other companies who have authorized their use on this site only. Except as noted above, you are not conveyed any right or license by implication, estoppel, or otherwise in or under any patent, trademark, copyright, or any other proprietary rights of ATP Holdings Limited, the Site, affiliate or any third party.


All products are inspected before shipment. Should a product arrive damaged, please email us as soon as possible and within 7 days of receipt. Damaged products will be replaced.  Please, return the products to us in their original shipping box to allow us to investigate the damage and follow-up with our Courier service.

For details, please contact us at 5600 8648 or email help@petproject.hk.


PetProject.HK uses a range of outsourced logistics providers and manages its deliveries on a best effort basis. By ordering from PetProject.HK, you accept that deliveries can be delayed for several reasons including but not restricted to holidays in Hong Kong and overseas locations, shipping delays, customs clearance, products damaged in transit and other logistics issues.

PetProject.HK shall not be liable for, any damages or claims related to delayed shipments. If you must have a product by a certain date, you are required to confirm the date, the quantity required and the delivery location with PetProject.HK before you place an order with us. Whilst all efforts are made to ensure customer happiness, once a product is dispatched to our logistics warehouse (at which point customers will get a notification), deliveries will be considered as dispatched. Any cancellations after this point will be regulated by our Returns policy.

PetProject.HK source its products from several vendors. Should your order contain products which are sourced from multiple vendors, your order will be delivered once all the products have arrived. We do not send out partial shipments (though sometimes if your order is urgent, we will try our best to accommodate your request).


By completing your order on PetProject.HK, you certify that you have verified your delivery address as being accurate. You additionally confirm that an authorized person will be available at that address on the estimated delivery date (or as notified to you by email once the product is shipped) to accept and sign for the package.

Under no circumstances will a package be left at an unattended location.


By purchasing from PetProject.HK you certify that you are least 18 years old. You further authorize PetProject.HK directly or through third parties, to make any inquiries we consider necessary to validate your identity, billing and shipping address to protect you from credit card fraud and to ensure proper delivery of your products.

This may include asking you for further information, requiring you to take steps to confirm ownership of your email address or financial instruments, and verifying your information against third party databases or through other sources.

Any personal information collected for verification or during the transaction will remain confidential and will not be shared with third parties, with the exception of legitimate law enforcement authorities when a reasonable request is made.


By completing an order on PetProject.HK, you verify that the order is final and accurate, including products, their quantities and shipping address. Due to automated processes with vendors and third parties, PetProject.HK cannot change products and quantities in an order, once it has been placed.


While customers can provide PetProject.HK special instructions via customer notes in an order, PetProject.HK cannot be bound to these instructions. PetProject.HK and the customer agree these instructions will be followed, on a best effort basis, unless confirmed specifically by PetProject.HK, before the order has been placed.

Specifically, instructions requesting a phone call by the courier service, order splitting or faster delivery schedule may not be complied with.


PetProject.HK makes no guarantee or warranty that the product reviews on the Site are accurate. All content and ratings are provided on a strictly as is basis and users must use their own judgment when deciding which products to purchase.


At PetProject.HK, we are concerned with protecting your privacy. We use the information we collect about you to provide a personalized shopping experience. We may also use it to tell you about special offers that we think you'd appreciate if you are subscribed to our newsletters. You'll never have to worry about receiving a barrage of unexpected email from us if you have not subscribed with us. We will not sell, rent or trade your information.

When registering with PetProject.HK, we will ask for some contact information, such as your name and email address. We will use this information from the registration form to send you information about our company and some of our partners.

When you order from our site, we request your, name, email address, mailing address, telephone number, credit card number and expiration date. This information allows us to process, fulfill and alert you to the status of your order. PetProject.HK may use this information about your purchases to enhance your shopping experience by notifying you of special promotions, functionality changes and new services that we think you will find valuable. You may choose to remove yourself from this list at any time. To be removed from this list, send and e-mail to our Contact us page and title your e-mail "No Promotions." We may also monitor customer traffic patterns and site usage to help us develop the design and layout that best suits our customers.

PetProject.HK places a feature on your web browser called a "cookie" to assign each member a unique number. This unique number allows PetProject.HK to track the items in their Shopping Cart and to save past purchase information. This enhances your experience by saving your Shopping Cart information so that you have the ability to view old orders. Cookies do not allow PetProject.HK to track the items to collect additional information other than the information that is provided by the member at the time of registration. In addition to cookies, PetProject.HK may collect technical information which does not allow us to identify you personally but pertains to your use of the Internet. For example, we may collect the type of Internet Browser you are using or type of e-mail messaging capabilities that you have. This information enables us to enhance the content from PetProject.HK.




PetProject.HK has a generous 15-day returns policy.  Customers may arrange for the return of goods purchased on our site within 15 days of delivery, provided:

1. Products are in unused and in good resalable condition.

2. For health reasons, we can only accept returns on a case by case basis for foods, treats and other goods with a shelf life.

3. Clearance / Sale items cannot be returned / exchanged.

4. In instances where goods are found incorrect, defective or damaged on arrival, PetProject.HK will bear the cost of, and arrange for, replacement, or at its discretion, offer Paw Points in lieu of replacement.  

5. For any other returns, the customer can arrange for a return to our offices at their own cost.  Alternatively, PetProject.HK can do so with $100 handling fee plus logistics cost. 

6. For orders fully or partially paid by discount codes, reward points or store credit, refunds will be issued in the form of store credit which can be used for future purchases from petproject.hk.

Under all circumstances, PetProject.HK's returns policy is subject to Fair Use.  PetProject.HK will have final discretion on whether or not to accept returns. 

Refunds will usually be processed within 15 days upon arrival at our warehouse and after inspection of the returned products.


 In circumstances where an order from a customer has been received and the customer wishes to cancel such order, the customer will have the option to either accept (i) Paw Points reflecting the full value of their order, or (ii) a refund to their credit card reflecting 95% of the value of their order to cover 3rd party payment gateway charges.  Once an order has been dispatched, this will be governed by our Returns Policy as provided for above.


When you sign up to purchase from PetProject.HK, you will be required to create a Username and also be asked to choose a password.  You are entirely responsible for maintaining the confidentiality of your password.  You will not disclose your password to any third party.  You agree to notify us immediately if you know of or suspect any unauthorized use of your membership or access to your password.  You agree not to use the account, username, or password of another User.


In the event that a product is mistakenly listed at an incorrect price, PetProject.HK reserve the right to refuse or cancel any orders placed for product listed at the incorrect price.

PetProject.HK is not responsible for typographical or photographical errors. Product descriptions and images are provided by the product manufacturer therefore any inaccuracy in product descriptions should be addressed with the manufacturer.

Please note that images used are for reference only. Suppliers can change colour or material of the products without informing us of updated packaging.