Shipping Policy

 General Performance Pledge

Our exact delivery time depends on the availability of your items and the schedule of our logistics fleet.  In general, we:

  1. Provide free deliveries to your door for all orders over $300 (or charge a HK$50 flat shipping fee otherwise),
  2. Will deliver goods to you within 1 - 4 business days (public holidays excluded), and
  3. Will immediately notify you in circumstances where we cannot meet this performance pledge.

 
PetProject Express:

Want to get guaranteed, next-day delivery on your pet supplies, at NO extra charge?  PetProject Express is your answer.  Here’s how it works:

  1. Choose your products from our PetProject Express catalogue.
  2. Place your order before 11am today.
  3. Get your product delivered to your doorstep NEXT business day.
  4. Although we cannot guarantee next-day for Outlying Island customers, you can still expect delivery to occur in the earlier range of our performance pledge (1-6 days, for Outlying Islands).


Regular Delivery Schedule & Arrangements

Our couriers deliver from Monday to Saturday. Sunday is sacred, for hitting that snooze button and taking long walks with loved ones. Orders will be processed on the next working day.

Our courier will attempt to contact you ahead of deliveries, and if they cannot find you, will leave at your door. Please let us know if you have specific delivery requirements!

 

Exceptions

  1. Outlying Islands, Tung Chung, Ma Wan, and Discovery Bay: we still provide to-the-door deliveries for orders over $300 to residents of Tung Chung, Ma Wan, and Discovery Bay.  However, there is a chance that these deliveries will take slightly longer than 4 business days.  
  2. Outlying Islands (e.g. Tai O, Cheung Chau, Lamma, Ping Chau): these will be handled by SF Express and normally takes between 4-7 working days.  In such instances customers will have two options:
    1. Delivery to SF-Express Service Point: we charge HK$35 for the first 10KG, plus HK$25 for each additional 5KG.
    2. Delivery to your home: we charge an additional, flat HK$30 for this request, in addition to the fee specified above.

Please note “Table 2: Outlying Islands - SF-Express Service Point and Shipment Limitations”.

 

Our shipping policy is summarized below:

Table 1: General Delivery Guideline Summary


Table 2: Outlying Islands - SF-Express Service Point and Shipment Limitations