How do I order prescription items?
- Search for the prescription product you need.
- On the product page, upload a valid prescription from your vet.
- Add the item to your cart and check out.
For new customers, we may also ask for a receipt from your vet clinic to ensure everything matches before we ship.
What prescription items do you dispense?
We offer a curated range of prescription diets, medications, supplements and health products for dogs and cats, all selected for safety and effectiveness. If you can’t find your pet’s prescribed item, WhatsApp us a photo of the label and we’ll suggest the closest match or alternative.
Do prescription products require authorization from my vet?
Yes. We’re required to verify your prescription with your vet or from the documents you provide. This helps keep your pet safe and ensures we’re dispensing in line with veterinary instructions.
If my pet experiences a negative reaction to the medication, who should I contact?
Contact your veterinarian immediately or go straight to an emergency clinic if it seems serious. You can also let us know what happened so we can review the product and support you, but your vet should always be your first point of contact for medical issues.
What if I don’t have my prescription yet – can I still place an order?
No, you can’t add an item to your cart without attaching any valid prescription.
When is a prescription valid?
A valid prescription should include the following:
- Your vet’s full name
- Your vet’s signature
- The clinic chop/stamp
- Product name and dosage
- Frequency and quantity
- English so our vet partners can 100% make sure they dispense the accurate products to your pet.
What if I don’t have a prescription?
If you don't have a prescription, you can now get a $400 rebate in Paw Points when you get a fresh one at Dr Hugh's Veterinary Hospital, our sister clinic in Tin Hau.
Contact our Vet Partners
How should I store my pet’s medication or supplements?
Always follow storage instructions on the packaging or from your vet (e.g. “keep refrigerated”, “store below 25°C”). If you’re not sure, send us a photo of the label and our vet partners will help you interpret it.
Can I return prescription medications or prescription diets?
Generally, no, unless there is a clear error or damage on arrival. Because of safety and legal reasons, we usually cannot accept returns of prescription meds and some diets once they’ve left controlled storage.
WhatsApp us at +852 9728 0060 and we’ll review your case individually.